Great Customer Experience = Respect
Delivering an extraordinary customer experience shows respect for the customer.
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Real Talk, Real Trust
By JD Woods
Trust is not a soft skill. It’s a business outcome that directly influences engagement, retention, and productivity—and the difference shows up in the numbers.
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The Quiet Killers in Your Business: Why It Pays to Revisit Your Processes Before They Break You
By JD Woods
If you’re a business owner or department lead, you’ve likely invested in good systems, good people, and good intentions. But here’s the reality: even solid processes decay if you don’t revisit them. What worked three years ago—when your team was smaller, your market was simpler, and your tools were newer—might now be the invisible weight slowing you down.
The ROI You’re Already Paying For (But Not Getting): Why It’s Time to Reopen the Book on Your CRM and ERP
Bu John David “JD” Woods
If your CRM or ERP feels more like a burden than a boost, you’re not alone—and you’re not stuck. A smart reassessment could unlock the productivity, insight, and ROI you expected in the first place.
The Role of Empathy in Customer Experience
Tech and efficiency matter, but empathy is the true differentiator in customer experience. Here’s how empathy builds loyalty, trust, and unforgettable interactions.
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The Real Healthcare Crisis?? A Lack of Human Connection.
Healthcare is one of the most emotional human experiences—yet too often feels cold and transactional. Here’s why emotional connection is the key to better patient trust, loyalty, and outcomes.
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The Personalization Payoff: How AI Drives Repeat Business
by Pete Lauria
There was a time, not long ago, when Personalization was a hot buzzword. It’s still important, but it’s not just a buzzword anymore. Now, it’s a business advantage. Pete Lauria of The Weiwood Group explores why customers don’t want more choices, they want better ones.
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How to Set Boundaries at Work Without Burning Bridges
By Marina Plantz
Saying “no” at work doesn’t have to mean starting a fire. In this emotionally intelligent guide, The Weiwood Group shares how to set boundaries that protect your energy, preserve your relationships, and elevate your leadership. Learn the CARE framework and how to use it in real-world scenarios—from scope creep to after-hours texts.
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From Assistive to Autonomous: The Evolution of AI in Procurement
By JD Woods
Most companies using AI in procurement are playing it safe—sticking with assistive tools that still rely on human decision-makers. But the real transformation begins when AI is allowed to act, not just advise. In this post, JD Woods of The Weiwood Group explores the current landscape of AI in procurement, the rise of semi-autonomous systems, and why fully autonomous purchasing agents are not only feasible—they’re inevitable.
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The Emotional Science Behind Customer Loyalty and Brand Advocacy
By Peter Lauria
Think about Apple, Nike, Starbucks, or Disney. People don’t just buy from them; they tell the world about them. They wear the logos. They buy branded products. They recommend them to friends. They defend them in debates.
Why?
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