The Business How™ Blog
Work feeling harder than it should? The Business How™ Blog serves up friendly, practical tips to smooth the bumps, lift your leaders, and help your team thrive again.
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Leadership
The Empathy Feedback Loop: How Our Creations Appear to Be Rewiring Our Compassion
By JD Woods | The Weiwood Group Blog – Flow Momentum™ Series
Mary Shelley’s Frankenstein warned us about creation without compassion. Two centuries later, we’re building machines meant to listen, comfort, and care — and discovering that the real risk isn’t what they’ll feel, but what we might forget to. In this essay, JD Woods asks how eldercare robots and “artificial empathy” are changing the nature of care, and shares practical ways to design — and live — with empathy intact.
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Sales Ops 2.0: The Modern Revenue Engine Doesn’t Need More Horsepower — It Needs Less Drag
by JD Woods
The future of Sales Ops isn’t faster — it’s simpler.
JD Woods explores why the next generation of RevOps leaders must have the courage to consolidate, train trust over tools, and build cultures where transparency replaces control.
Great Customer Experience = Respect
Delivering an extraordinary customer experience shows respect for the customer.
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Real Talk, Real Trust
By JD Woods
Trust is not a soft skill. It’s a business outcome that directly influences engagement, retention, and productivity—and the difference shows up in the numbers.
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The ROI You’re Already Paying For (But Not Getting): Why It’s Time to Reopen the Book on Your CRM and ERP
Bu John David “JD” Woods
If your CRM or ERP feels more like a burden than a boost, you’re not alone—and you’re not stuck. A smart reassessment could unlock the productivity, insight, and ROI you expected in the first place.
CARE Framework Form Download
(by Marina Plantz)
Download the CARE Framework Form Here
The CARE Framework is a trauma-informed communication tool designed for high-empathy professionals. It’s simple, effective, and built to support sustainable practice without blame or shutdown
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Why CARE Is the New Essential Skill
(By Marina Plantz)
If you work in a community-facing profession—healthcare, education, public service—you’ve likely been praised for “keeping it all together.” But behind the calm exterior, many helping professionals are quietly carrying cumulative burnout.
In this post, Marina shares the CARE Framework—a trauma-informed tool that helps professionals regulate, communicate, and set boundaries without guilt or shutdown.
Explore real-world examples, download our CARE worksheet, and learn how to build connection without emotional collapse.
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From Motivation to Mastery: Why Bonuses Aren’t Enough Anymore
(by JD Woods)
Still using bonuses to drive performance? That worked in the factory. It won’t work in the field. Or the office. Or the startup. Or the lab. Today’s economy runs on creativity, and creativity doesn’t thrive under pressure. It thrives under conditions that support autonomy, mastery, and purpose. If you’re managing with old-school incentives but expecting modern results, it’s time to evolve.
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CX Is Not a Department — It’s a Culture
(by Peter Lauria)
Customer experience (CX) isn’t just a department; it’s a culture that impacts every part of your business. Every team, from sales to support, shapes how customers feel about your brand. A CX strategy limited to one team can create disconnects that clients notice. Companies with cross-functional CX strategies grow revenue three times faster. Is CX part of your culture, or merely a checklist? Great CX is now an essential requirement in today’s competitive market.
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